Viewber is a UK-wide, technology-enabled field services platform that enables businesses to put a trusted person at a property or physical location, at short notice and at scale, without the cost and complexity of employing their own national field workforce.
Originally created to solve a problem in residential property, Viewber combines proprietary technology with the UK’s largest network of vetted local viewing and property assistants. A business books an appointment or task through the platform; Viewber identifies and allocates an appropriate local Member; the Member attends at the required time, follows a prescribed workflow and returns the required information, photographs, video or report digitally.
In simple terms, the model is:
Task → location → vetted local person → attendance → prescribed workflow → evidence/data → customer.
Viewber currently completes approximately 20,000 appointments every month, demonstrating that the model can operate reliably at significant national scale. Its established services include accompanied viewings, open houses, property inspections, key handling, condition reporting, photography and other property-related tasks.
For B2B customers, the fundamental proposition is compelling: Viewber effectively turns a fixed field-force cost into an on-demand variable cost. A national estate agency, letting agent, property manager, institutional landlord or asset manager does not need employees located throughout the country to deal with appointments as they arise. Instead, Viewber provides the physical presence when and where it is required, seven days a week.
This creates a substantial addressable market across the property industry. In addition to traditional estate and letting agency, potential customers include build-to-rent operators, social housing providers, property and block managers, institutional landlords, lenders, asset managers, investors, auction businesses and property portals. The opportunity also extends considerably beyond accompanied viewings into recurring inspections, compliance, property reporting and other services requiring somebody to attend a property and capture reliable information.
The platform can also create strategic advantages for customers. For example, access to Viewber’s national network enables an estate agency to provide far greater viewing availability than would be possible using its own staff alone, improving customer service while increasing the opportunity for prospective buyers or tenants to access properties.
Beyond property, insurance represents a potentially significant adjacent market for Viewber, providing insurers and claims businesses with nationwide, on-demand attendance for routine verification, photographic evidence, condition and post-loss inspections.
Similarly, motor offers potential for Viewber’s network to undertake vehicle verification, mileage and VIN checks, photographic/video walk-arounds and other routine inspections for marketplaces, fleets, insurers and finance providers.
At its heart, therefore, Viewber is not simply a viewing company. It is a technology-enabled national field-services infrastructure: getting a trusted person to the right place, at the right time, to complete a defined task and return reliable digital evidence.