OEMs are losing 67% of their parts revenue to third-party part sellers, based on Partful’s recent research on 1250 parts buyers (dealers and end customers). On the contrary, OEMs think they only lose out on 18% of parts revenue to non-OEM sellers. I seriously questioned why there was such a discrepancy. After years of working … Continue reading Aftersales digital thread for OEMs now needed more than ever